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Services

24h Assistance and Claims

We live in a fast moving world where time is of the essence. At England Insurance we address your requirements as fast and efficiently as possible.

All Private vehicles, Commercial vehicles (up to 3.5 tons), Motorcycles, Quadbikes and Classic cars insured through England Insurance enjoy the benefit of a free towing and breakdown service through Mapfre Assist. This service is provided through all three levels of cover provided and is FREE.

Our Roadside Assistance and Breakdown Service includes:

  • Roadside Repair on the spot following mechanical or electrical breakdown
  • Battery boost
  • Flat tyre assistance
  • Towing of the motor vehicle following a breakdown or accident (If unable to repair)
  • Second delivery service
  • Fuel delivery
  • Locksmith service.

The service is provided for all private vehicles throughout Europe. With effect from 1st October 2015, renewals of motorcycles and Quads together with all new policies will also have the added benefit of European assistance.

Our 24/7 call centre can be contacted on +356 2248 0205. Please retain this number on your mobile.

This number is also printed on your certificate of insurance.

Breakdown Service Tow Truck | England Insurance

Download a Claim Form

As soon as you are aware of a situation that could give rise to a claim, please notify our offices immediately and without delay. Relative claim forms may be downloaded from list hereunder and return completed to info@england.com.mt together with any supporting photos.

On receipt of your communication we will guide you accordingly.

The following documentation may be required in support of your claim.

For Motor Claims, driving license, front to rear form/warden report number/police report number. A claim excess may apply.

For Home and Business Claims, a police report is required for theft and malicious damage claims. For emergency  service following a burst pipe or complete electricity failure within your residence contact Mapfre Assist on 22480205.

For Travel Claims, we may require the following documents where applicable. Travel tickets, airport luggage notification report, luggage tag, police report, medical certificates, prescriptions and receipts. For emergency 24h worldwide medical assistance contact Mapfre Assist on 22480200.

For Health and Personal Accident Claims, the claim form must be supported with family doctor referral and specialist endorsement on claim form together with supporting receipts.

For Marine Claims, please contact our office for the appointment of the surveyor. A police report is required for theft and malicious damage claims.

You can attach these documents to the claim form and send them to our offices by post or email to info@england.com.mt. Further additional documentation may be required where necessary in support of your claim.

Out of office hours, you may private message us on our Facebook page for further assistance and guidance.

Further Assistance and Complaints