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Complaints procedure

Complaints Procedure

We will endeavour to handle your complaint in the most efficient manner as quickly as possible.

We do appreciate that on rare occasions clients may not be completely satisfied with the provided solution or a specific reply from a member of our staff or an intermediary.

After consulting with front line personnel, should you fail to arrive at a satisfactory resolution, please feel free to email your grievance, explaining the reasons for your dissatisfaction and justification of your complaint to the complaints officer at peter@england.com.mt

If you still feel that your complaint has not been dealt with to your satisfaction then you may contact the complaints officer at Mapfre Middlesea p.l.c. who is available on steveg@middlesea.com .

Furthermore you still have a right to contact the consumer complaints unit at the Malta Financial Service Authority on 21441155.

The above procedures do not affect your statutory legal rights

Thereafter you may also contact the Office of the Arbiter for Financial Services, first Floor, St Calcedonius Square, Floriana or email complaint.info@financialarbiter.org.mt

 

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