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Complaints procedure

COMPLAINTS PROCEDURE

The company proposes the following complaints procedure:

Step 1 - Please speak to your usual insurance contact at England Insurance Agency Ltd. or Tied Insurance Intermediary.

Step 2 – If your complaint remains unsolved please direct your query to the Complaints Manager – Peter England at England Insurance Agency head office in Marina Street, Pieta or by email to peter@england.com.mt

Step 3 - If your complaint remains unsolved you may write to the Complaints Manager at Mapfre Middlesea Insurance p.l.c. who is our Principal. Email DaphneS@middlesea.com

Step 4 - You may also wish to contact Office of the Arbiter for Financial Services First Floor  St. Calcedonius Square Floriana. complaint.info@financialarbiter.org.mt

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