Download one of our claim forms hereunder. If you don’t find the right one please contact our offices on 21237776 for Motor claims and 21251015/27251015 for any other claim. Remember every policy has a time limit to file a claim so best is to advise us immediately as delays may void your claim.
When filing a claim please send in the documentation available supporting your claim. We will follow up your claim by appointing a surveyor or follow up will me made verbally or in writing.
In case of a Motor Accident please send us the wardens report number when available together with the applicable policy excess which may also be paid on-line though our payment section. A copy of driving license and front to rear form (where applicable) should be sent in.
In the event of theft, injury, malicious damage or property damage please report to the local police station. If you are not supplied with a copy of the report England Insurance will apply for same during course of your claim.
If you contacted the wardens following an accident we will automatically receive a copy of the report electronically normally within 4 working days.
If the vehicle in question is a commercial or company car and VAT registered please note that insurers will not pay the VAT element of the claim. Where VAT is a recoverable expense you will have to pay the VAT element of repairs and claim a refund in your VAT return.
If following an accident you are entitled to opt for a replacement vehicle for the number of days for repair established between your panel beater and our surveyor England Insurance will do its utmost to provide you with such vehicle through independent suppliers.
A download version of front to rear form is available here, however if you require an original self carbonized version in Maltese and English please contact our offices.
In case of a Travel claim please attach travel tickets to your claim form.
In the event of damaged or stolen luggage whilst property is in the hands of a carrier please send in luggage tags and relative report, moreover the actual damaged luggage would have to be brought over to our head office for repairs / replacement where possible.
In the event of other losses a police report / medical report is required. Money losses should also be accompanied by a receipt of foreign currency exchange.
In the event of missing items from luggage upon collection at airport you are to file a luggage report in the airport and provide airline with a list of missing articles within 3 days.
In the event of Travel delay exceeding 12 hours please ask carrier for relative report.
If you took any photos with a digital camera to support your claim please e-mail them to info@england.com.mt.
The Malta Financial Services Authority has issued a guideline of what to expect from your insurance company. Full information may be viewed at http://www.mfsa.com.mt/insguide/english/index.jsp
Alhough we are committed to provide a good quality service, we recognize however that some clients may not be satisfied with the service provided. To deal with such a situation, we created a complaints procedure.
The first step is to talk to the person who dealt with the matter you are concerned about, as they will be in the best position to help you promptly and to put things right. This can be done either directly or by telephone. But if this person is not available, or you would prefer to approach someone else, then you can ask for the Director.
We will seek to resolve the problem immediately, but if we cannot do this, then we will take a record of your concern and arrange the best way and time for getting back to you.
Taking your complaint outside the organization
If you are still not satisfied with the organization's response, you may contact the Complaints Manager at the Malta Financial Services Authority.
